Connect, modify, or remove an electricity or gas connection. We recommend submitting a connection application early on so we can meet your timelines.
An electricity or gas retail meter needs to be installed and an agreement needs to be in place with your energy retailer before we can turn the power on at your premises. A list of energy retailers is available on the Australian Energy Regulator's website.
If you are unsure which connection is right for you, we recommend asking an electrician, or giving us a call on 13 23 86 before lodging any applications.
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Connection timeframes
The delivery of field works is dependent on your timelines and the complexity of the required services. We recommend you let us know about your project as early as possible to ensure we can work to deliver to your desired timeframes.
Please note the lead-time from our suppliers for items such as transformers has also increased to 10 months.
Electricity connections
Basic connections
Small connections
Large connections
Greenfield estate connections
Solar and battery
Embedded generation
Electric vehicles
Miscellaneous electrical works
Prepare your site
Certificate of electrical safety
Electricity network prices and tariffs
Gas connections
Note: Since 8 December 2023, new gas connections are prevented in some zones and buildings as per ACT Government regulation. More information is available on the ACT Government website. These changes do not apply in NSW.
Connection policies
Dual supplies
The below forms are used for when you need additional supply to an existing electricity connection.
Connection contracts
If your premise is connected to our electricity or gas distribution system, you are bound by the terms and conditions of one or both of our Deemed standard connection contracts. If you have arranged another connection contract with us for the premise, this contract won’t apply.