Your energy retailer is responsible for the installation, maintenance and replacement of meters. From December 2017, the Power of Choice rules shifted this responsibility to retailers to give consumers more control over their energy services. Read more here.
If you have an Evoenergy meter installed prior to 2017, we will continue to read, maintain and monitor it.
Safe access to your Electricity meter
It’s important your meter isn’t blocked by obstructions such as trees or landscaped walls. Avoid fencing in your meter box, however if it is behind a fence you will need to make sure the gate to access it is unlocked. If you are concerned about the security of your meter, you can order an Evoenergy padlock.
For the safety of the people who read your meter, or need to access it for maintenance, it’s also important any dangers such as dog attacks are avoided. Dogs should be safely secured and kept away from the area of the meter box.
Electricity Meter requirements in the ACT
Contact your energy retailer for meter information, upgrades, and installations. More information on electricity metering is available on the Australian Energy Market Commission's (AEMC) program website.
For new meter installations, or if a meter upgrade is required, a smart meter (Type 4) will be installed. Smart meters allow access to real-time data and allow you to better understand your energy usage patterns and make informed decisions about your consumption.
If you are getting solar installed and have a Type 6 meter which is not already programmed to record bi-directional power, you will need to upgrade to a Type 4 meter. This must be arranged by your electricity retailer prior to your solar system becoming active. Solar connections without a bi-directional meter installed are non-compliant and you may miss out on generated solar credits.
Electricity meter padlocks
Evoenergy offers padlocks to help you secure your electricity meter box, while still allowing access for maintenance and meter reading. Padlocks can be purchased for approximately $100 (or approximately $50 for concession card holders) in person at the Evoenergy Depot in Greenway or the Icon Water Depot in Mitchell during business hours. Evoenergy accepts card payments only.
Keep your padlock key in a safe place so you can use it if you ever need to access your electricity meter box. Evoenergy does not offer padlock removal services. Should you misplace your key and want access to your meter box, you will require the services of an independent locksmith or are required to purchase a new padlock. If you find evidence of tampering with your electricity meter box, consider calling ACT Policing on 131 444.
Evoenergy is located at the Corner of Anketell Street and Oakden Street, Greenway, ACT.