The type of meter you have will determine how your energy consumption is read. If you ever need to check your own meter reading, use the information below to help.
Estimated meter reads
If you’ve received an estimated energy bill, your retailer will adjust your bill based on the next actual meter read, ensuring you only pay for the energy you’ve used.
You can also submit your own meter reading anytime, or simply wait for the next routine meeting. For any questions or help with your bill – reach out to your energy retailer.
To submit your own meter reading, email a photo of your meter along with your name and property address to NEM.Data@evoenergy.com.au.
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Smart electricity meter
A smart electricity meter measures and records the amount of electricity consumed in 5-minute usage intervals. The usage data is encrypted and stored in the smart meter until the meter remotely communicates this information to your retailer.
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Single phase general purpose meter
Press the SELECT button on the top right of the meter front.
Display reference:
01 - Standard current date and time
02 - Excess energy consumed
03 - Excess energy exported
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Single phase general purpose and dedicated off-peak circuit meter
Press the SELECT button on the top right of the meter front - under the green button.
Display reference:
01 - Standard current date and time
03 - Excess energy consumed
13 - Excess energy exported by the solar system
07 - Total energy consumed by the hot water service
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Three phase general purpose and dedicated off peak circuit meter
Press the SELECT button on the top right of the meter front - under the Reconnect button.
Display reference:
01 - Standard current date and time
03 - Excess energy consumed
13 - Excess energy exported by the solar system
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Electronic electricity meter
The electronic electricity meter reading can be found by using the display button. Readings are recorded in a non-volatile electronic memory, so no readings will be lost in the event the meter loses power.
Press the display button to read the meter. Keep pressing the display button to move between screens.
Display reference:
Newer models of electronic meters display the kilowatt hours in three separate registers.
01 - Time
03 - Total main circuit kWh reading
07 - Total off-peak reading
13-14 - 'On' and 'Off' times for the first off-peak period
15-16 - 'On' and 'off' times for the second off-peak period
18 - Serial number of the meter
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Time of Use electricity meter
Time of Use (TOU) meters have a scroll rate of five seconds for each display window. To manually scroll through each window, momentarily press the right-hand button to access the next screen. Sometimes this button will activate the boost function for controlled loads (such as storage hot water) if the button is pressed for five seconds. Boost mode switches on controlled load devices outside of programmed off-peak operation times.
Not all TOU meters look like the illustration above. The default display for all customers will be a TOU display, however consumption will be billed as per the pricing plan you have in place with your retailer.
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Analogue electricity meter with dials
This example of the analogue electricity meter uses five dials to give a reading.
Starting from the left-hand dial, record the numbers from left to right. If a dial is pointing between numbers, record the lower number.
Our example above shows a reading of 3-4-9-4-6, or 34,946 kilowatt hours of electricity.
Although the second dial appears to be indicating to 5, it has not quite reached the number 5 indicator, and therefore is recorded as a 4.
Not all dial meter displays look like the above example. In some meters, the placement of numbers in each dial runs in the opposite direction to the dials shown above.
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Odometer electricity meter
Odometer electricity meters look like an odometer in your car. Numbers are read from left to right. The meter has five white digits that show the kilowatt hours of electricity that have been used.
The above image shows 92,992 kilowatt hours of electricity.
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Gas meter
Gas meter dials show the total volume of natural gas that has passed through it in cubic metres. You will need to deduct the previous reading you received on your gas bill from the figure on the meter.
This will give you your gas usage in mega joules (MJ). Multiply this figure by the conversion factor on your gas bill to get the amount of MJs per cubic meter of gas.
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Gas hot water meter
Hot water meters vary in models, but most display a series of numbers. Read these numbers from left to right, including leading zeros and both black and red digits. For digital meters, read the entire number.
To determine water usage, read the meter at two different times (e.g., beginning and end of the day). Centralised hot water systems can be more cost-effective and space-efficient for residential blocks with 15 or more apartments. These systems include central hot water heaters, gas meters, and insulated piping to individual apartments with hot water meters.
Gas consumption for hot water is divided among dwellings, calculated based on the hot water meter readings and reflected on your gas bill. If you suspect a central hot water system issue or incorrect meter readings, contact your gas retailer for assistance.
