General enquiries
Media enquiries
Visit us
Our reception desk team at our Greenway depot are available to assist you in person.
This festive season, our reception will be closed from 12 noon on Monday the 23rd of December, 2024 and will reopen at 9am on Monday the 6th of January, 2025.
We are located at the Corner of Anketell & Oakden Street, Greenway ACT 2900.
Complaints
We aim to offer you quality services when it comes to our networks – however if you do have a complaint relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, you can contact us via:
Email: customerresolutions@evoenergy.com.au
Phone: 1300 030 383 (8am - 4pm, weekdays)
Post: Network Complaints, GPO Box 366, Canberra ACT 2601
For more information on how we handle complaints refer to our complaints handling procedure.
Claims
If you experience loss or damage to your property and believe it was because of an issue with your power supply or Evoenergy’s business activities, you may be eligible for compensation. Visit our make a claim page.
Compliments
We recognise our exceptional employees through our Shooting Stars program, and we want to hear from you if you've had a positive interaction with our employees who have gone above and beyond in their duties. Send an email to shootingstars@evoenergy.com.au with the employee(s) details and the reason(s) why you are nominating them.
Head office
40 Bunda Street
Canberra ACT 2601
Depot
Greenway ACT 2900
Postal
Canberra ACT 2601
