Residential commercial and industrial (less than 100 amps)

ELECTRICITY EMERGENCY

13 10 93

GAS EMERGENCY

13 19 09

CONTACT US

For a new connection, a connection alteration, or a disconnection to a home or small business under 100amps, you will need to follow our basic connections process below.

You will need to contact your electricity retailer if a meter installation is required.

There will be changes to some of our services and prices from July. You can see the upcoming changes here. Learn more

New connection or modify an existing connection

A modification includes an upgrade to three phase power, change of service type (such as overhead to underground), and temporary supply.

There have been some name changes to our forms. You will now use the basic design application (formerly the RSM), and the basic connection application (formerly the RFS).

 

Process
  1. Complete the basic design application (BDA).
  2. We will confirm the design and scope of works required and provide an invoice for the cost of the services.
  3. Once the invoice is paid, complete the basic connection application (BCA).
    • Make sure the site-ready date is accurate. This helps us schedule your connection date.
  4. We will propose a date to undertake the basic connection.
  5. Before final energisation can occur:
    • the Access Canberra approval label must be visible on-site.
    • contractual arrangements and necessary metering must be set up with your retailer.
Timeline
  • Up to 10 business days for a design.
  • Up to 25 business days to receive a proposed connection date.
Cost

Connection charges are documented in the ‘Fee-based ancillary service charges’ section of our Schedule of electricity network charges.
Cancellation

If you need to cancel a connection, call us on 13 23 86 or email us at networkservicing@evoenergy.com.au

Disconnection

Process
  1. Complete an Application for electricity supply and meter removal (supply abolishment < 100amps).
    • Make sure the requested abolishment date is accurate. This helps us schedule the abolishment date.
  2. We will confirm the design and scope of works required and provide an invoice for the cost of the services.
  3. We will commence a design to confirm the scope of works required and provide an invoice for the cost of the services.
  4. Once payment has been received, we will propose a date to undertake the disconnection.
Timeline
  • Up to 10 business days for a technical assessment.
  • Up to 25 business days to receive a proposed disconnection date.
Cost

Supply abolishment charges are documented in the ‘Fee-based ancillary service charges’ section of our Schedule of electricity network charges.
Cancellation

If you need to cancel an abolishment, call us on 13 23 86 or email us at networkservicing@evoenergy.com.au

Prepare your site

Drawings and standards

Service and installation rules

Key resources